Blue Yonder, a global leader in AI-powered supply chain management, is hiring for the position of Support Engineer I for its Bangalore office. This opportunity is ideal for candidates with 1–3 years of experience who have a strong understanding of Linux systems, cloud platforms, and production support environments.
If you’re looking to work with a company that has been featured on Glassdoor’s “Best Places to Work”, this is your chance to join an innovative team that’s revolutionizing digital supply chains across the globe.
Job Overview
- Company: Blue Yonder
- Position: Support Engineer I
- Location: Bangalore, India
- Experience Required: 1–3 Years
- Qualification: B.E./B.Tech
- Salary: Industry Competitive
- Employment Type: Full-Time
- Application Deadline: Apply ASAP (rolling basis)
About Blue Yonder
Founded in 1985 and now a subsidiary of Panasonic Corporation, Blue Yonder delivers end-to-end supply chain solutions powered by machine learning and AI. The company is headquartered in Scottsdale, Arizona, with innovation centers in Dallas, Texas, and operations worldwide.
Blue Yonder empowers organizations to optimize planning, transportation, logistics, and commerce through intelligent, data-driven decisions.
Technical Environment
- Architecture: Microservices
- Cloud Platforms: Microsoft Azure, Google Cloud Platform (GCP)
- Tech Stack: Kafka, Cassandra, Kubernetes, HazelCast, Postman
- Monitoring Tools: Grafana
Key Responsibilities
As a Support Engineer I, your responsibilities will include:
- Responding to customer support cases through phone, email, and web portals
- Investigating technical issues using log analysis, database queries, and code reviews
- Monitoring production environments and managing incident response
- Collaborating with L2, L3, and product teams for escalations
- Participating in daily sync calls and stakeholder discussions
- Contributing to technical documentation and the internal knowledge base
- Performing infrastructure checks and routine tasks as per SOPs
- Managing SLAs and ensuring customer satisfaction
- Automating repetitive support tasks for better efficiency
- Providing timely updates and RCA (Root Cause Analysis) reports
- Logging release timelines and tracking customer environment performance
Skills & Qualifications
- Bachelor’s degree in Engineering (B.E./B.Tech)
- 1–3 years of experience in a technical support or production support environment
- Strong knowledge of Linux/Unix systems
- Experience in working with cloud platforms like Azure or GCP
- Hands-on familiarity with Kafka, Cassandra, and Kubernetes
- Knowledge of monitoring tools like Grafana
- Excellent analytical and problem-solving skills
- Strong written and verbal communication abilities
- Ability to work collaboratively in a fast-paced, team-oriented environment
Why Join Blue Yonder?
- Be part of a globally respected, AI-driven supply chain tech firm
- Opportunity to work with cutting-edge technologies in cloud, AI, and microservices
- Access to career advancement, learning resources, and mentoring
- Work in a collaborative environment that encourages innovation and efficiency
- Contribute to building systems that power Fortune 500 companies worldwide
How to Apply?
Interested and eligible candidates can apply directly through the Blue Yonder careers portal:
Apply Link: Click here
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